Customer service automation - without any witchcraft !
The trend in customer service is clearly recognisable: Automation. High minimum wages, staff shortages, staff turnover - all of these factors are prompting companies to look for ways to automate. Chat GPT, AI, chat bot and voice bot are on everyone's lips. But how can we succeed in generating concrete solutions that can be used to earn money in the long term?
AI is here! But how can I use this technology for my customer service?
This year's jtel Autumn User Group was hosted by Stuttgarter Versicherung in the state capital of the same name.
AI, ASR, TTS, QM - all just buzzwords? jtel User Group explores with automation and quality management in customer service.
It is almost that time of year again. The SIEVERS-WORLD will be taking place in just a few weeks providing us with exciting presentations and workshops by numerous prestigious companies.
And of course, jtel will be there too.
